This is a major step in the City's overall strategy to modernize its digital infrastructure to increase transparency and foster data-driven innovation, both internally and through civic partnerships.

ENGADGET: Microsoft to provide cloud services for city of Chicago in four year deal

In an effort to modernize its citizen services and to consolidate legacy systems that had been developed over the years to support them, the city embarked on an initiative to develop a modern citizen services platform (CSP) with Microsoft Dynamics CRM.

FORBES: Not Your Father's Government